Someone who knows me a bit has put my case "forward ...to the concerned support department. Someone from Swisscom support will be contacting you soon about it". He says further: "I hope the support team is able to offer a solution which meets your requirements."
I hope so too!
Wednesday 9 February 2011
Tuesday 8 February 2011
When efficiency becom INefficiency
When I retire from UBS at the end of this month, I have been offered the option of taking my mobile number with me. This is of course very acceptable, so I completed and signed the form several days ago. However, there has been no response from Swisscom.
So i sent them a contact form from the Swisscom website the day before yesterday.
Still no response
So I rang them today. They told me that I have to ring my company as they have all my account details.
When I rang my company they asked me if I have completed all the formalities. I confirmed that. They said that after that it is not their responsibility and I have to speak to Swisscom.
So, back to Swisscom. Who wanted to put me back to my company again - but of course I was wise to that strategy by this time and stopped that, with the simple question: please forget my account and answer two simple questions: does Swisscom offer me a new Blackberry? And on what terms and conditions?
The man then checks my account (so, clearly my account had not even been checked till then!) and tells me that I can have the new terms and conditions as well as the new phone on the day after I retire.
This is totally incomprehensible, I tell the man. Can't you tell me, 3 weeks before the account is to start, what I have to pay? He replies, "Regretfully, no, sir". Can't I have the phone before then, but to be activated on that date? Again, "Regretfully, no, sir".
Nice man. But he must have to deal with questions like man every day. In fact, Swisscom must have to deal with questions like that each day.
They may thnk they are being very efficient from their own point of view, but they are totally inefficient from the viewpoint of the amount of salary they spend on people like that poor man dealing with people like me. They are of course totally inefficient from my viewpoint as a customer.
As it happens, I have to travel from the day after I retire. So my flight will have left Switzerland before the Swisscom shop opens. I have the choice of being without a mobile phone for the 6 weeks that I am travelling. Or of course going to a different supplier (and so having a different mobile number)
Neither is a very good for me as a customer.
I have to think about that one.
Any advice welcome.
So i sent them a contact form from the Swisscom website the day before yesterday.
Still no response
So I rang them today. They told me that I have to ring my company as they have all my account details.
When I rang my company they asked me if I have completed all the formalities. I confirmed that. They said that after that it is not their responsibility and I have to speak to Swisscom.
So, back to Swisscom. Who wanted to put me back to my company again - but of course I was wise to that strategy by this time and stopped that, with the simple question: please forget my account and answer two simple questions: does Swisscom offer me a new Blackberry? And on what terms and conditions?
The man then checks my account (so, clearly my account had not even been checked till then!) and tells me that I can have the new terms and conditions as well as the new phone on the day after I retire.
This is totally incomprehensible, I tell the man. Can't you tell me, 3 weeks before the account is to start, what I have to pay? He replies, "Regretfully, no, sir". Can't I have the phone before then, but to be activated on that date? Again, "Regretfully, no, sir".
Nice man. But he must have to deal with questions like man every day. In fact, Swisscom must have to deal with questions like that each day.
They may thnk they are being very efficient from their own point of view, but they are totally inefficient from the viewpoint of the amount of salary they spend on people like that poor man dealing with people like me. They are of course totally inefficient from my viewpoint as a customer.
As it happens, I have to travel from the day after I retire. So my flight will have left Switzerland before the Swisscom shop opens. I have the choice of being without a mobile phone for the 6 weeks that I am travelling. Or of course going to a different supplier (and so having a different mobile number)
Neither is a very good for me as a customer.
I have to think about that one.
Any advice welcome.
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